Fractional tech operations
Most firms are being sold automation. We measure how much of your team's repeated work is genuinely automatable, then fix what is underneath the rest. You get a number that is yours, not a vendor's promise.
When we instrumented a firm's internal request channel, roughly 70 percent of what came through genuinely needed a person. Only about 30 percent was a good fit for automation.
That is one firm's number. Yours will be different, and the difference is the point. Nobody can tell you your split without measuring it, and almost nobody does.
The 70 percent does not disappear when you buy a tool. It reaches your team, and eventually the owner, because the documentation and the structure underneath are missing. That is the actual problem, and it is fixable.
Owners in firms this size field three to seven technology and process interruptions a week. Twenty to thirty minutes each. That is one and a half to three and a half hours of the most expensive time in the building, every week, spent on questions that should never have reached you.
The cost is not the tooling. It is the interruption.
| Interruptions per week | 3 to 7 |
|---|---|
| Time lost each | 20 to 30 min |
| Hours per week | 1.5 to 3.5 |
| Loaded owner value | $150 to $300/hr |
| Monthly cost | $900 to $4,200 |
We spend half a day onsite and give you a findings memo. If you go further, it credits in full toward the diagnostic.
We inventory every repeated request your team handles, measure your automatable split, map where the documentation and structure fail, and hand you a prioritized build sequence with one working proof of concept.
Scoped against what the diagnostic actually found. Not a package decided before we met you.
Ten to fifty people. Accounting, law, architecture, and similar. Document-heavy work with a large surface of repeated internal questions.
Someone competent is absorbing it alongside their real job, usually an operations lead or the owner.
The software is not the problem. Nobody owns the structure the software is supposed to sit on.
Most small teams do not need more IT. They need clarity.
Fifteen minutes. Tell us what keeps reaching you that should not. We will tell you honestly whether this is something we can help with.
